Local pickup 

If you have a last-minute order, don’t stress you can skip the shipping fees with free local pickup from Greater Springfield. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with pick up instructions. 

Our in-store pickup hours are flexible between Monday – Friday. Please have your order confirmation with you when you come. Message us if you need a weekend pick up for a last-minute pick up. 

How do I check the status of my order? 

When your order has shipped, you will receive an email notification from Australia Post which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at theballoonroomandeventhire@hotmail.com with your name and order number, and we will look into it for you. 

Refunds, returns, and exchanges 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return once the item is returned. 

In the event that your order arrives damaged in any way, please email us as soon as possible at theballoonroomandeventhire@hotmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

If you have any further questions, please don't hesitate to contact us at theballoonroomandeventhire@hotmail.com