Frequently asked questions

  • Our Balloon Garland Kits include no annoying balloon tape or sticky dots! We provide you everything we as balloon professionals use to create a balloon garland. You will receive 12cm, 30cm, 45cm & 60cm of the highest quality balloons, we use the brands Qualatex, Sempertex and Tuftex. We provide 260q balloons for you to assemble your garland and Balloon shine to keep your balloons looking fresh and shiny for weeks*. See our tutorial for how easy it is to create your own balloon garland.

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  • Anywhere from 1 week to 3 weeks. Balloon Room & Event Hire use the highest quality biodegradable latex balloons from Qualatex, Sempertex and Tuftex. We also provide balloon shine for our DIY kits and apply it on our installations, this is proven to keep late shiny for weeks*. Environmental factors will impact the lifespan of your balloons. We recommend to set up in the shade, exposure to the sun will cause oxidation and subsequently pop. Once balloons are set up and approved we accept no responsibility for any weather conditions or damage that alters the balloons.

  • Yes! We offer payment plans and AfterPay.

  • Yes! We are happy for you to collect from our studio in Springfield.

  • Yes! We offer inflation in our DIY Kit shop for pick up ONLY from Springfield.

  • Yes! Please watch our detailed tutorial on how to assemble. If you still have any questions please get in touch via email, Facebook or Instagram.

  • We offer an exchange or refund on items that are unopened or unused and within 30 days of purchasing your DIY balloon garland Kit. DIY kit is to be shipped back at buyers expense.

    See our refund policy here

  • We are based in Springfield and service Brisbane and Gold Coast.

  • We like to allow 1 hour for our installations, we inflate our garlands offsite then transport to the event location to save time. If your venue allows less time we can definitely make magic happen in a short amount of time.

  • We recommend 2 – 4 weeks to ensure we have availability and enough time to order custom signs and balloons to avoid any disappointment.

  • Yes, we require a $100 deposit to book, final balance to be paid 10 days before your event.

  • If you should need to reschedule your event the deposit of $100 will carry over to a new event and is valid for 12 months. Cancellations with more than 10 days notice you will not need to pay the final amount, you will forfeit your deposit. Cancellations with less than 10 days notice you will receive a 50% refund excluding the $100 deposit. Cancellation within 7 days will not be entitled to any refund. We reserve your date, order balloons, paint arches and print custom signs 1 week in advance.